The Duchess of Cornwall hails volunteers ‘the backbone of our country’ as NHS Volunteer Responders reach 250,000 milestone at start of Volunteers’ Week
- Role
of NHS Volunteer Responders recognised by The Duchess of Cornwall at start of
Volunteers’ Week (1-7 June 2020) with 250,000 tasks performed to date
- Over
the past few weeks The Duchess of Cornwall, The Duchess of Cambridge, The
Countess of Wessex and The Duchess of Gloucester have joined the ranks of
Volunteer Responders, taking part in ‘Check in and Chat’ calls with those
self-isolating, vulnerable or elderly
- The
NHS and Royal Voluntary Service continue to encourage those needing support to
self-refer by calling 0808 196 3646
To mark Volunteers’ Week and in recognition of
a milestone quarter of a million tasks having been carried out by NHS Volunteer
Responders, Royal Voluntary Service President, The Duchess of Cornwall, has thanked
volunteers across the country for the many acts of kindness they provide.
The first week of June is traditionally Volunteers’ Week, when we celebrate our unsung heroes. This year in particular, we owe a great debt of thanks to all our wonderful volunteers, who have stepped forward in astonishing numbers, pulling together to support those affected by COVID-19. As the very proud President of the Royal Voluntary Service, I should like to say that you truly are the backbone of our country. To each and every volunteer – thank you from the bottom of my heart.
– HRH The Duchess of Cornwall
A
quarter of a million tasks have now been carried out by the NHS Volunteer
Responders recruited by Royal Voluntary Service to support the NHS and to help
the most vulnerable to coronavirus. To aid people isolating during the
pandemic, the volunteers have been providing grocery and prescription
deliveries, lifts to medical appointments and ‘check in and chat’ calls.
With
hundreds of thousands of volunteers on call from Carlisle to Canterbury, the
NHS Volunteer Responders are able to leap into action wherever help is needed.
The scheme now averages 7,000 tasks a day, and 98% of requests for help – which
can be made by referrers or individuals – are delivered within 24 hours, the
majority (70%) matched and delivered within two hours. The app, which quickly pinpoints
the nearest volunteer using geo location, provides an effective safety net
during the pandemic.
Members
of the Royal Family have also joined the ranks of NHS Volunteer Responders for
‘check in and chat’ calls. Over the past few weeks, The Duchess of Cornwall, The
Duchess of Cambridge, The Countess of Wessex and The Duchess of Gloucester have
been making calls to people self-isolating in the community as part of the
250,000 tasks completed to date.
One
of The Duchess of Cornwall’s calls was to Doris Winfield who has been self-isolating.
Doris, aged 85 in Rickmansworth, said “Having
a chat with The Duchess of Cornwall meant the world to me. I’ve been incredibly
lonely over the last couple of months and it was wonderful to talk to her. We
talked about life in isolation and shared hobbies. She was very interested in my
family and how I was coping. It really cheered me up.”
One of the calls made by The Duchess of Cambridge was to
Donna Williams (aged 42) a mother of two who is currently shielding her
daughter Alessandra who has a rare form of Type 1 Diabetes.
One of
The Countess of Wessex’s calls was to Harry Deboo, aged 89 from Liverpool. Harry lost his wife around three
years ago and recently had a triple by-pass – he also received a letter saying
he must self-isolate. Harry said “It was great to
chat to The Countess of Wessex and really made my week. I have one son who doesn’t
live locally – so I don’t get to see many people – especially now. I also like
to keep the memory of my wife alive and it was great to chat about her. She
really listened to every word and it was great to share our lockdown
experiences together!”
The Duchess of Gloucester spoke with
Beverly Webb aged 82 from Maidenhead. Beverly is housebound and lives alone and
is missing the social interaction she had before lockdown.
The
NHS and Royal Voluntary Service are encouraging anyone in need of support –
whether they have been asked to shield by a health professional or are
vulnerable for another reason – to seek help by calling 0808 196 3646.
Catherine
Johnstone CBE, Chief Executive of Royal Voluntary Service said: “With Volunteers’ Week fast approaching we
want to say a huge thank you to all the NHS Volunteer Responders ‘on call’
across the country and to our Royal Voluntary Service volunteers, many of whom
have been supporting their community and the NHS for decades.
“Volunteering has never been so critical
and our volunteers, complementing those from other organisations, make a huge
difference and give many people a much needed safety net.
“This is a marathon not a sprint and as
members of families, social groups and communities go back to work as lockdown
restrictions ease, the support of our volunteers will continue to be needed.”
Chief Nursing Officer for England, Ruth May
said: “Thanks to the kindness of the British public at
our greatest time of need, thousands of people across the country have been
supported by our volunteers – we know that the smallest task has made a world
of difference during these uncertain times.
“We are extremely
grateful for the incredible efforts so far, which will continue over the coming
months – in every village, town and city in England, there are people on hand
who can help you and your loved ones so do not hesitate to get in touch if you
need support. From a phone call if you’re isolating to getting help with
shopping and medication, the NHS army of helpers are there for you.”
Royal Voluntary Service, the national volunteering charity, will also
be hosting a special online event to thank its volunteers and the NHS Volunteer
Responders for their contribution, particularly during the current time.
Her
Royal Highness The Duchess of Cornwall, will give her personal message of
thanks to volunteers at the event via video message. There will be other
messages and exclusive performances from this year’s winners of The Greatest
Dancer, Michael and Jowita, the London Contemporary Voices Choir and
former Royal Harpist, Anne Denholm.
The Royal Voluntary Service event of thanks will take place on Monday 1st June 2020 at 2pm at the Royal Voluntary Service Virtual Village Hall Facebook group, on the Royal Voluntary Service website and via the Virtual Village Hall YouTube channel.
Laura Chow, Head of Charities at People’s Postcode Lottery who are supporting the Volunteers’ Week thank you event, said: “Volunteers give their time, energy and enthusiasm to help others and we are grateful for their selfless service. We’re delighted that players of People’s Postcode Lottery are supporting Royal Voluntary Service and are proud supporters of Volunteers’ Week.”